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Our policy is 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
PMP Outdoors will accept returns within 14 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply).
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
If your package arrives damaged, please note this on the delivery record when possible and take pictures of the damages. Please keep ALL packaging and notify PMP Outdoors immediately. Filing claims with shipping providers require these things.
We are unable to take back items with opened packaging and/or used products. PMP Outdoors does not take defective items that fall into a manufacturer's warranty coverage. Defective merchandise is subject to the manufacturer’s warranty policy, and the manufacturer should be contacted directly. We cannot accept returns on clearance items or any special order merchandise.
Please do not send your purchase back to the manufacturer. Contact us and we will do our best to help with contacting the manufacturer.
We will not accept any item, not in its original condition, is damaged, or missing parts for reasons out of our control.
Refunds (if applicable)
All your returns will require an RMA and you need to request one from us.
Once your return is received and inspected, we will send you an email with an approval or rejection of your refund.
Once inspected, your refund will be processed and a credit will automatically be applied to your credit card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Final Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org first for approval.
Return shipping, by default, is the responsibility of the purchaser. We will issue return labels or refund return shipping if the wrong item is sent or the item(s) arrive damaged or is not functional on arrival.
We will return half of the original shipping cost in certain circumstances. Otherwise, shipping paid at checkout is nonrefundable.
All returns must be sent with a service that provides tracking. If your item is over $75, consider adding insurance as well. We can't guarantee that we will receive your returned item without tracking.