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Returns

Our policy is 30 days. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange.

PMP Outdoors will accept returns within 30 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply).

Several types of goods are exempt from being returned. Perishable goods cannot be returned. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

If your package arrives damaged,  please note this on the delivery record when possible and take pictures of the damages. Please keep ALL packaging and notify PMP Outdoors immediately.  Filing claims with shipping providers require these things.

We are unable to take back items with opened packaging and/or used products. PMP Outdoors does not take defective items that fall into a manufacturer's warranty coverage. Defective merchandise is subject to the manufacturer’s warranty policy, and the manufacturer should be contacted directly.  We cannot accept returns on clearance items or any special order merchandise.

Please do not send your purchase back to the manufacturer.  Contact us and we will do our best to help with contacting the manufacturer.

We will not accept any item not in its original condition, is damaged, or missing parts for reasons out of our control.

Refunds (if applicable)

All your returns will require an RMA and you need to request one from us.

Once your return is received and inspected, we will send you an email with an approval or rejection of your refund.

Once inspected, your refund will be processed and a credit will automatically be applied to your credit card.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at matt@pmpoutdoors.com.

Final Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at matt@pmpoutdoors.com first for approval. 

Shipping
Return shipping, by default, is the responsibility of the purchaser.  We will issue return labels or refund return shipping if the wrong item is sent or the item(s) arrive damage or is not functional on arrival. 

We will return your original shipping cost.

All returns must be sent with a service that provides tracking.  If your item is over $75, consider adding insurance as well.  We can't guarantee that we will receive your returned item without tracking.

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  • ORDER FULFILLMENT

    All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.